Privacy Policy
Pondfork Transportation, LLC provides non-emergency medical transportation services. We understand that health-related information is sensitive. The protection, limited use, and secure handling of your personal and trip-related data are integrated into our operations. This policy describes how we collect, use, and safeguard information when you book or receive our transportation services.
1. Information We Collect
To schedule and deliver safe medical transportation, Pondfork Transportation, LLC may collect:
- Contact & Identity Information: Patient and caregiver names, phone numbers, email addresses, and emergency contacts needed to coordinate pickups and drop-offs.
- Trip & Mobility Details: Pickup and destination addresses, appointment times, wheelchair or stretcher requirements, and special assistance notes required to perform the transport safely.
- Billing Information: Payment details and insurance or facility billing references when applicable, processed through secure channels for trip settlement.
2. Use and Confidentiality of Health-Related Information
We treat trip details and any health-related notes you provide as confidential. Information is used only by staff and drivers who need it to complete your transport. Pondfork Transportation, LLC does not sell, rent, or trade patient or trip data to unrelated third parties for marketing purposes.
3. Data Security and Retention
Pondfork Transportation, LLC uses reasonable administrative and technical safeguards to protect data against unauthorized access, loss, or misuse. Operational records are retained only as long as needed to provide services, resolve disputes, and meet legal, tax, or regulatory requirements. When no longer required, data is securely deleted or archived according to our retention practices.
4. Third-Party Service Providers
We may use trusted vendors for scheduling, payment processing, or communications. These providers access only the minimum information necessary to perform their function and are expected to maintain appropriate confidentiality and security measures consistent with applicable law.